Refund Policy

1. When you can get a refund

• You have completed 30% or less of the content you bought. Progress is counted from the lessons you have marked or finished on the platform, across everything in the order.
• Once you have completed more than 30%, the purchase is no longer eligible for a standard refund, because you have already used a substantial part of it. We may still look at exceptional cases, such as a serious fault on our side.
• You were charged but did not get access, or you were charged twice for the same thing. These are always put right, either by giving you access or by refunding the extra payment.

2. VocaBoss vocabulary packs

A VocaBoss vocabulary pack is non-refundable once bought, because all of its words are open to you at once. That is why some words in every pack are free to watch before you buy.

The exceptions are the same as for courses: if you were charged but did not get access, or you were charged twice for the same pack, we will always put it right by giving you access or refunding the extra payment.

3. How to ask

Contact us at yourprepzone@gmail.com from the email address or with the phone number linked to your account, and include your order number (it is on your invoice and payment confirmation) and a short reason. Our team checks your progress and replies with a decision. Every decision is recorded.

4. How you get the money back

An approved refund is returned to the payment method you used, through the same payment gateway, for the amount you actually paid (after any coupon discount). The gateway and your bank or wallet decide how fast it appears, which can take several working days. Gateway or bank charges outside our control may not be recoverable.

5. What happens to your access

When a refund is approved, your access to the refunded content ends.

6. Coupons

A refund returns what you paid, not the list price. A coupon used on a refunded order is not given back.

7. Failed or cancelled payments

If a payment fails or you cancel at the gateway, no order is completed and nothing is charged. If your account was debited anyway, contact us with the transaction ID; most gateways return such amounts automatically within a few working days.

8. Contact

Refund questions: yourprepzone@gmail.com.